mevius Account & Payment FAQ

Yes. mevius accepts direct bank transfers from mobile banking, local payment, online payment, and e-wallet. During deposit, select "Bank Transfer" and choose your bank. We will display our receiving account number and your unique transaction reference. Use your bank's app or ATM to transfer the amount. The deposit should arrive within minutes. mevius also accepts mobile wallets — mobile banking (QR code), local payment, online payment, e-wallet, mobile banking, and local payment all process instantly. For withdrawals, mevius returns funds to your registered bank account or mobile wallet. Processing normally takes a few hours after you request it, subject to verification windows. Choose whichever payment method is most convenient for you in Jakarta, Surabaya, Bandung, or elsewhere in Indonesia.

If your deposit fails — for example, if your bank declines the transaction or your internet connection drops — the money returns to your account and mevius will not charge you a fee. Check your bank statement to confirm the amount was returned. If the deposit was supposed to succeed but did not appear on mevius within an hour, email our support team with your transaction ID or screenshot of the bank confirmation. For withdrawals that do not complete, we investigate the issue — it may be a bank delay, incorrect account details, or a verification check. Do not attempt the same withdrawal twice in quick succession. Contact support with your withdrawal request ID and we will trace the issue and reprocess if needed. Most transaction issues are resolved within 24 business hours.

Before your first session on mevius, read the game-specific rules — sportsbook odds and settlement rules differ from live-dealer rules, which differ from slots payout mechanics. For sportsbook betting, understand how odds are quoted, what happens if a match is postponed, and when a bet settles. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), learn the house rules, payout tables, and minimum/maximum bet limits at each table. For slots, check the pay table and understand that results are random. Our mevius help center has detailed rule documents for each game type. Read your account's Terms & Conditions — they specify your rights and account responsibilities. If a match falls on Idul Fitri, Idul Adha, Imlek, or Nyepi, check the fixture calendar to see if it is rescheduled. When in doubt, ask support before placing a large bet.

mevius offers a welcome promotion for new users who deposit for the first time. The promotion includes a bonus credit on your account that you can use for sportsbook betting, live-dealer tables, or slots. The exact bonus terms — including wagering requirements, game eligibility, and time limit to claim — are displayed in the promotions section of your mevius account after registration. Bonus amounts and terms vary and are subject to change. Read the full terms carefully before claiming — they specify which games the bonus applies to, how many times you must play through the bonus before you can withdraw, and any game restrictions. Not all games count equally toward wagering. Do not claim a bonus unless you understand the terms. If you have questions about eligibility or calculation, contact support before you begin.

Contact mevius support by email at the address listed in your account settings or in our footer. Include your username, the date and time of the issue, and a clear description of what happened. If your question is urgent — for example, you suspect account breach or a withdrawal has not arrived after several hours — use live chat in the mevius app or on our website for faster response. Email support responds during business hours, typically within a few hours. For account security issues, we may ask you to verify your identity by providing account details or a photo ID. Do not share your password in any email to support — we will never ask for it. Check your spam folder if you do not receive a response within 24 hours, and resend your message if necessary.